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shipping | returns

Please allow 2 weeks for production of your order - plus additional time for shipping (3-5 days for domestic orders, 1-4 weeks for international orders).

Returns Policy

❀ SATISFACTION GUARANTEED❀
Your satisfaction is VERY important to me - if I have made an error, please let me know immediately and I will do everything I can to fix it as quickly as possible.
If you have any problems or defects with your purchase, please let me know as soon as possible. Requests for repairs/replacements more than 30 days after original purchase will be considered but NOT guaranteed.

❀ REFUNDS/EXCHANGES ❀
All custom designs are final sale...non-returnable/non-refundable. Chains and items that are not personalized are available for exchange or return for store credit within 7 business days after you have received them. Store credit may be issued for non personalized items if cancellation or return is approved prior to shipment of your order. Return authorization is required - Please contact malisay designs before sending anything back. malisaydesigns@yahoo.com

 

❀ SHIPPING/RUSH PROCESSING FEES ❀

Shipping and rush processing fees are non-refundable.


Shipping

❀ SHIPPING ADDRESS ❀
If you would like your item shipped to an address other than yours, you will be given that option during checkout. 
I am not responsible for any delays or non delivery of items caused by incorrect and unconfirmed addresses.

❀PRODUCTION/PROCESSING TIME❀
Please allow 2 weeks(excluding holidays) for production of your purchase. This does not include actual shipping time. Payments made by Paypal E-check take additional time to clear.

❀DOMESTIC SHIPPING❀
Domestic orders ship first class USPS and include delivery confirmation. Please allow 3-5 days of actual transit time for USPS first class packages.  


❀ INTERNATIONAL SHIPPING ❀
International orders are shipped USPS first class international. malisay designs is not responsible for delays caused by customs.
BUYER is responsible for any duties or customs charges that may be imposed as a result of shipping