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shipping + returns

Please allow 1 week for production of your order - plus additional time for shipping (3-5 days for domestic orders, 1-4 weeks for international orders).

Return Policy

SATISFACTION GUARANTEED
Your satisfaction is VERY important to me - if I have made an error, please let me know immediately and I will do everything I can to fix it as quickly as possible.
If you have any problems or defects with your purchase, please let me know as soon as possible. Requests for repairs/replacements more than 30 days after original purchase will be considered but NOT guaranteed.

REFUNDS/EXCHANGES
All personalized items and custom designs are final sale...non-returnable/non-refundable. Of course, if I have made an error or there is a manufacturing defect, returns may be approved if repair or replacement is not an option. 

Ready to ship items, chains, stones may be eligible for return for store credit.

If you would like to request a return or exchange please contact me within 7 business days after you have received your item.

Return authorization is required - Please contact malisay designs before sending anything back. malisaydesigns@yahoo.com

•SHIPPING/RUSH PROCESSING FEES•

Shipping and rush processing fees are non-refundable.


Shipping

• SHIPPING ADDRESS 
If you would like your item shipped to an address other than yours, you will be given that option during checkout. 
I am not responsible for any delays or non delivery of items caused by incorrect and unconfirmed addresses.

DOMESTIC SHIPPING
Domestic orders ship first class USPS and include delivery confirmation. Please allow 3-5 days of actual transit time for USPS first class packages.  

INTERNATIONAL SHIPPING
International orders are shipped USPS first class international. malisay designs is not responsible for delays caused by customs.
BUYER is responsible for any duties or customs charges that may be imposed as a result of shipping